Our Polices

Our goal at The Tyrone Wellness Pharmacy is to provide you with the highest level of personalized care. We are committed to helping you achieve optimal health. 
It is important to read all the information carefully and email or fax all attached forms to our office at least 7 days prior to your appointment. This will allow us to help solve your problems more efficiently and enhance the quality of your care. If your patient information is late, it may take up to 30 minutes of your appointment time to review your records. 

Medicinal Herbs

CONSULTATIONS

Your initial visit will include a 50-minute medical consultation with the consultant of your choice. Nutritional therapy and laboratory/diagnostic testing are integral components of your treatment plan. Test results are used to design your personal health care program as well as uncover the root causes of your medical condition. Nutritional supplements are often recommended and we will help you select and find the highest quality products.

LAB TESTING

Many of the tests require a 10-hour fast. You can and should drink water during this fast. 
Costs of all testing will be reviewed with you by our staff after your medical consultation before labs are drawn. You will receive all final lab results and be guided through their interpretation at your follow-up visits.

CONFIRMATION AND CANCELLATION

Due to the overwhelming requests for consultations, there is a 72-hour cancellation policy. Your appointment must be cancelled at least 72 hours prior to your scheduled consultation or you will be charged for the visit. You may cancel your appointment by calling the office or emailing your practitioner. If calling after hours, please leave a message.

PAYMENT OPTIONS

Our office accepts cash or credit cards (MasterCard, Visa, Amex) for services rendered. When you schedule the initial visit, we request a credit card on file to hold the appointment for you. No charges will be applied to your credit card unless you miss or cancel an appointment without proper notice. On the day of your scheduled appointment, all charges for consultations as well as laboratory testing will be itemized and reviewed with you. Payment is due on the day of service. Laboratory testing can be charged to your Medical Aid if applicable. 
Follow-up phone consultations will be billed to your credit card on file unless you provide other payment information and instructions prior to your appointment. If additional lab tests are required and our office sends test kits, the appropriate fees will be charged to your account.

MEDICAL AID

The Tyrone Wellness Pharmacy does not accept Medical insurance and we cannot assist you with claim resolution. You will be provided with a billing summary which you can submit to your insurance provider.


PLEASE NOTE THAT PHARMACIST CONSULTATIONS ARE NOT RE-IMBURSED BY MEDICAL AIDS. IF YOUR MEDICAL AID DOES RE-IMBURSE YOU FOR YOUR PHARMACIST CONSULTATION, IT WILL BE FROM YOUR SAVINGS PORTION OF YOUR MEDICAL AID.

PRESCRIPTION REFILL REQUESTS

It may take up to 72 hours to process a prescription refill. Please plan ahead to avoid any interruptions in your medications. Prescription refills can be faxed. Our fax number is 011 646 9076.